Maintenance & Support
Ongoing maintenance for your website or app — bug fixes, security patches, performance monitoring, and development hours so you can focus on your business.
Keep Your Product Healthy
Your app doesn't stop needing attention after launch. We handle the ongoing maintenance — security patches, dependency updates, bug fixes, performance monitoring, and small feature improvements — so you can focus on growing your business.
What We Cover
- Bug Fixes: Issue diagnosis and resolution with guaranteed response times
- Security: Dependency updates, vulnerability patching, and OWASP compliance
- Performance: Core Web Vitals monitoring, load time optimisation, database tuning
- Infrastructure: Uptime monitoring, alerting, backup verification, scaling
- Development: Included hours each month for small features and improvements
- Reporting: Monthly health reports with metrics, findings, and recommendations
How It Works
- We audit your current setup and identify any immediate issues
- Set up monitoring and alerting for uptime, errors, and performance
- Handle ongoing patches, updates, and fixes as they arise
- Deliver a monthly health report with metrics and recommendations
- Use included development hours for improvements you prioritise
Who This Is For
- Teams that shipped a product and need reliable ongoing support
- Businesses with a website or app but no in-house dev team
- Companies that want to keep their tech debt under control
- Anyone who has been burned by "we'll maintain it later" and never did
What's Included
Every engagement includes the following deliverables.
Bug Fixes
Issue resolution with guaranteed response times
Security Updates
Patches, dependency updates, and vulnerability scans
Performance Monitoring
Uptime, Core Web Vitals, and error tracking
Health Reports
Monthly reports with metrics and recommendations
Development Hours
Included dev time for small improvements and features
Frequently Asked Questions
Response times depend on your plan tier. Critical bugs (site down, checkout broken, data loss) are acknowledged within 2 hours and resolved same day on our higher-tier plans. Standard bugs are acknowledged within 1 business day and resolved within 3 business days. All response time commitments are written into your support agreement.
Included hours are flexible — you can use them for small new features, UI improvements, copy changes, third-party integrations, performance work, or anything else that's in scope for your product. The only things that don't come out of included hours are out-of-scope new modules that need their own discovery and scoping.
No. Every project includes a 2-week post-launch bug fix window at no extra cost. After that, ad hoc fixes are available on a time-and-materials basis if you're not on a monthly plan. That said, a maintenance plan is the most cost-effective option if you expect ongoing changes or want guaranteed response times.
The monthly report covers: uptime statistics and any downtime events, Core Web Vitals trends, error rates and top errors from the previous month, security patches applied, dependencies updated, a summary of work done using included hours, and recommendations for the coming month.
Let's Build Something Great
Book a free consultation and we'll scope out your project together.
Book a Free Consultation